Thank you for your commitment to our medical centre and to those in our community who have and/or who are considering enrolling in our medical centre.
Please assured we are committed to supporting our local community in providing an accessible healthcare service. Hence, we opened our doctors’ books to facilitate new enrolments. However, due to recent changes in our resources that have been affected by extended leave provision, we will be temporarily closing our books.
Subsequently, we will be unable to accept any new enrolments at this time. We will notify our community when we are able to open our doctors’ books and accept new enrolments. Many thanks for your understanding.
Warm Regards
The TCM clinical and administrative team
Registered Nurse Phone Line Service
Dear Patients of Titirangi Medical Centre (TMC),
Thank you for choosing Titirangi Medical Centre as your preferred medical care provider. We appreciate the privilege supporting our patients to navigatewe their healthcare needs and achieving positive health outcomes.
Hence, we hope our patients can understand it has been difficult to make the decision to temporarily remove the Registered Nurse Phone Line Service due to the increasing demand for patient facing clinical services. Please be assured we will keep our patients informed when the nurses phone line service has been reinstated.
In the interim we advise our patients who would like to consult our Registered Nurse to contact our Medical Receptionist to book a phone or an in person consultation with our Registered Nurse.
It is our hope this change in service won’t cause our patients any significant inconvenience.
Please do not hesitate to contact our Medical Receptionist if you would like to clarify the process of contacting our Registered Nurse for a consultation either by phone or in person.
Thank you once again for choosing TMC...
Warm Regards,
TMC clinical and administrative team
Online Booking Appointments via Health365 Portal
Thank you for utilizing our Health365 patient portal to book an appointment with your doctor. To protect the health and wellbeing of our patients and staff, we request patients who have an infectious illness (respiratory, gastroenteritis, contagious viral infections such as chicken pox, etc) to call our receptionist team on 817 8069 to make an appointment held in our dedicated external space that has the capacity to contain potential infectious illnesses. For additional protection, please wear a face mask in this clinical setting.
Please note if a patient books an appointment online who presents with a respiratory and/or gastroenteritis or any other infectious illness they will need to reschedule and pay for the original appointment.
To make an online booking please click on the available slot. Our 15-minute appointment allows our doctors to attend to one main health concern. If you would like a consultation for additional health issues, please make a double appointment.
Adult first appointments will require an extended appointment – one with our Registered Nurse and following a double appointment with the Doctor.
For Drivers License Assessments please contact our receptionists to arrange an appointment with one of our Nurse Prescribers.
To provide a patient centred and responsive service, we require patients to provide two hours’ notice if they are not able to attend their booked appointments, otherwise a Did Not Attend (DNA) fee applies.
To book appointments via Health365 please click here.
Flu Vaccines
It's that time of year again, flu season has started. Ministry of Health recommends all patients from 6 months and older to have them. It is free for the most vulnerable in our population - those over 65 years old and with specific serious medical illnesses. Please book in to get it done. There will be a charge of $35 if you are not eligible for a free flu vaccine.
Fee update
It is with regret that TMC would like to advise you of some changes to our fees that you may notice moving forward from 1st October 2024, in line with other medical centres.
Along with other businesses and medical centres, we are struggling with significantly increasing costs. As we are sure many of you will be aware, the government is not increasing our funding sufficiently meaning we are forced to look at ways of trying to cover the lack of funding so our medical centre can continue to operate.
Up until now, many of the services we provide, in particular spending an increasing amount of time on medical administration and advice outside of booked appointments, have not been charged for.
Moving forward, we will be implementing charges for this work.
Some examples of this include:
- Referral letters completed outside of the consultation
- Phone or email health advice from your GP
- Phone or email health advice from your nurse (please note you can view your results on Health365. Please discuss with reception if you are not signed up)
- Follow-up work handed over from other health professionals such as from specialist appointments or hospital discharges
- Follow-up of test results by your nurse or GP
- Paperwork such as reports, medical certificates outside of the consultation
In addition, you will notice clinical staff charging correctly for extended consultation time taken (noting a single consultation is 15 minutes and only one problem or two small problems).
It is a last resort for us to have to increase the services that we charge for. We know households are struggling with increased costs of living.
We strongly encourage you to write to our minister of health, Dr Shane Reti and your local MP to express your concern with the inadequate funding of primary care which means we have to increase fees we change in order to keep our practice open.
We appreciate your support of our hardworking staff
Repeat prescriptions
As directed by Medical Council of New Zealand Good prescribing practice - doctors must review all prescriptions on a regular basis to ensure the prescription remains appropriate. This means that all patients must be reviewed at least annually, sometimes more frequently, for all prescription medication. Please do not be offended if you are requested to make an appointment for your repeat prescription renewal - it is to ensure safe prescribing.
Portacom clinic
If you have any fever, runny nose, cough, sore throat, rash, diarrhoea or vomiting please tell staff and you will be booked in the portacom clinic. Please wear a mask to your appointment.
Phone consults
Phone consults are available if you do not need to come into the medical centre for examination. For any consult requiring an examination (e.g. listening to the chest, examination of an abdomen) you will be required to be seen in person. Please talk to reception if you are unsure if your appointment needs to be in person or over the phone. Standard fees apply for all phone consults.
Clinic information
If you are coughing, sneezing, have a runny nose or diarrhoea - you are contagious and may spread an illness. We have an obligation to keep our staff and other patients safe from any infectious illness. If you have these symptoms - you will be seen in our portacom. Your care will not be compromised by being seen in our portacom clinic.
The easiest way to have access to your result is to sign up to our portal, Health 365. This will give you access to all your results online. Generally, no news is good news. We do not generally contact you if your results are normal. If there is anything in your results that needs to be discussed - your doctor may contact you directly or through the nurse to either discuss or to arrange an appointment to go through things. We also have a phone nurse available from 9 - 12 to help discuss results.
The easiest way to order a repeat prescription is online via our portal, Health 365. Alternatively, you can call up to request a repeat prescription. Your enrolled doctor will review your request and either send your prescription to your allocated pharmacy or ask you to come in for a review. They will email you when it is completed. Please make sure we have your email address. Alternatively, the doctor or nurse may call or text you. There is a charge for this service, due to the time and work involved from reception, nurse and doctor. It takes up to 48 hours to complete a request - you can pay an additional surcharge if needing it urgently the same day. Please visit our fees page for more information. As directed by Medical Council of New Zealand Good prescribing practice - doctors must review all prescriptions on a regular basis to ensure the prescription remains appropriate. This means that all patients must be reviewed at least annually, sometimes more frequently, for all prescription medication. Please do not be offended if you are requested to make an appointment for your repeat prescription renewal - it is to ensure safe prescribing.
All staff at the clinic have access to all your medical notes which means there will always be continuity of care.
ACC unfortunately does not cover all costs of a General Practitioner visit, unlike in some A+M or Emergency services. Therefore, there is a surcharge for all ACC consults. Please refer to our fees page for more information.
All doctors offer virtual consults. These can be done via phone, or video through doxyme. The doctor will email you a link to doxyme at the time of your consult. If the doctor feels it will be better to see you in person, they will advise you at the time. This may be necessary, for instance listening to your chest, examine inside your ears, seeing a rash in person.
We can administer liquid nitrogen at our clinic. All doctors and nurses are qualified in doing so. If a nurse is to administer liquid nitrogen to a skin lesion, it needs to be reviewed initially by a doctor before it can be administered. Please book with a doctor initially.
You can pay your invoice either in person or online. If paying online our bank account is ASB bank 12-3100-0201858-00. Account name Titirangi Medical Centre Ltd. Please use your invoice number or NHI as a reference code. Payment is expected at time of contact and any late payment incurs a $5/month late payment fee.
Please call and cancel an appointment if you do not need it. We are often fully booked and appointment times could have been used for another patient. If you miss your appointment and do not call to let us know before 2 hours of your appointment, you will be charged the full amount.
We appreciate all feedback, good and bad. Please talk our practice manager who will be happy to listen and guide you through this process.