Pricing and Payment Policy Review

Dear Titirangi Medical Centre (TMC) Patients,

Thank you for choosing TMC as your preferred healthcare provider within our community.  We hope you feel assured we are committed to providing our patients with a high standard of care and service.

This email is to inform you of the forthcoming changes to our Pricing and Payment Policy that will take effect from Friday 1 August 2025.

We are dedicated ensuring our patients consistently have access to quality health care and we have the appropriate resources to support our services.  Subsequently, due to the current economic environment of rising costs associated with delivering healthcare services and fulfilling our commitment to providing a high standard of care/service we have reviewed our Pricing and Payment Policy. 

Consultation fee increases will change as follows:

·         Community Service Card (CSC) holders from $19.50 to $20.00

·         CSC holder patients from and in-between the ages of 14-17 years from $13.00 to $13.50

·         Patients 14-17 years from $55.00 to $57.00

·         Adult 18-64 years from $67.00 to $69.00

·         Senior adults 65+ years from $58.00 to $60.00

Please access our TMC website to view the price changes for all other consultations and our non-funded clinical services.  These price changes will be uploaded onto our website on Friday 1 August.

Payment Policy Review

To enable our medical centre to provide a sustainable and clinically responsive service to our patients and community we have reviewed our Pricing and Payment Policy. 

1.       Patients are required to pay for their appointment at the time of their consultation. 

2.       Patients who do not turn up for their appointment or do not provide two hours’ notice to cancel their appointment will receive an invoice for their scheduled appointment. 

In respect of the increasing demand for clinical consultations it is important patients who cannot attend their appointments provide two hours’ notice to enable us to offer other patients the opportunity to access healthcare services.

3.       Patients who are more than 5 minutes late for their appointment will be required to make another appointment and will be invoiced for the missed appointment.

4.       We understand our patient population and community is also finding the current economic climate challenging.  Therefore, we can support patients who are having difficulties paying their account to set up a payment plan.

5.       To remind patients of their outstanding accounts we send monthly Statements.  Outstanding accounts paid by the 20th of the month have the statement fee credited to their account.

6.       Patients are required to pay outstanding accounts of $150.00 that are more than 90 days overdue within 10 days of receiving their statement. 

If this account is not paid within the 10 days, we will consider referring the outstanding account to a Debt Collecting Agency.  If this debt recovery option is taken, patients will be invoiced the debt recovery costs.  If the debt continues to be unpaid and there is no payment plan in place, we will consider recommending our patient finding an alternative medical care provider. 

7.       Titirangi Medical Centre Ltd bank account number is 12-3100-0201858-00.

When making an on-line payment please include your NHI number and/or the invoice number to ensure the payment is allocated to the correct patient account. 

Thank you once again for choosing TMC as your healthcare provider.  Don’t hesitate to contact us if you have any questions and/or concerns regarding the changes in our consultation/services fee’s and/or our account payment processes. 

Warm Regards

TMC clinical and administrative teams

Online Booking Appointments via Health365 Portal

Thank you for utilizing our Health365 patient portal to book an appointment with your doctor.  To protect the health and wellbeing of our patients and staff, we request patients who have an infectious illness (respiratory, gastroenteritis, contagious viral infections such as chicken pox, etc) to call our receptionist team on 817 8069 to make an appointment held in our dedicated external space that has the capacity to contain potential infectious illnesses.  For additional protection, please wear a face mask in this clinical setting. 

Please note if a patient books an appointment online who presents with a respiratory and/or gastroenteritis or any other infectious illness they will need to reschedule and pay for the original appointment.

To make an online booking please click on the available slot.  Our 15-minute appointment allows our doctors to attend to one main health concern.  If you would like a consultation for additional health issues, please make a double appointment. 

Adult first appointments will require an extended appointment – one with our Registered Nurse and following a double appointment with the Doctor.

For Drivers License Assessments please contact our receptionists to arrange an appointment with one of our Nurse Prescribers.

To provide a patient centred and responsive service, we require patients to provide two hours’ notice if they are not able to attend their booked appointments, otherwise a Did Not Attend (DNA) fee applies.

To book appointments via Health365 please click here.

Repeat prescriptions

As directed by Medical Council of New Zealand Good prescribing practice - doctors must review all prescriptions on a regular basis to ensure the prescription remains appropriate. This means that all patients must be reviewed at least annually, sometimes more frequently, for all prescription medication. Please do not be offended if you are requested to make an appointment for your repeat prescription renewal - it is to ensure safe prescribing.

Phone consults

Phone consults are available if you do not need to come into the medical centre for examination. For any consult requiring an examination (e.g. listening to the chest, examination of an abdomen) you will be required to be seen in person. Please talk to reception if you are unsure if your appointment needs to be in person or over the phone. Standard fees apply for all phone consults.