For over seventy years, Titirangi Medical Centre has been committed to taking care of generations of West Auckland families.
Nau mai haere mai ki te whare tākutatanga o Titirangi.
Titirangi Medical Centre is a family friendly medical centre consisting of 6 fully trained GPs, nursing and admin staff. We aim to offer the highest quality healthcare for the whole family.
Nestled within vibrant Titirangi, our clinic overlooks the beautiful Waitakere Ranges. Many of us are local and are part of the Titirangi community. Come visit us at 2 Rangiwai Road, Titirangi.
Have a question about the practice? Visit our News and Information page to see if we’ve already answered it. Otherwise feel free to give us a call on (09) 817 8069 so one of our staff can help you out.
Latest News
Pricing and Payment Policy Review
Dear Titirangi Medical Centre (TMC) Patients,
Thank you for choosing TMC as your preferred healthcare provider within our community. We hope you feel assured we are committed to providing our patients with a high standard of care and service.
This email is to inform you of the forthcoming changes to our Pricing and Payment Policy that will take effect from Friday 1 August 2025.
We are dedicated ensuring our patients consistently have access to quality health care and we have the appropriate resources to support our services. Subsequently, due to the current economic environment of rising costs associated with delivering healthcare services and fulfilling our commitment to providing a high standard of care/service we have reviewed our Pricing and Payment Policy.
Consultation fee increases will change as follows:
· Community Service Card (CSC) holders from $19.50 to $20.00
· CSC holder patients from and in-between the ages of 14-17 years from $13.00 to $13.50
· Patients 14-17 years from $55.00 to $57.00
· Adult 18-64 years from $67.00 to $69.00
· Senior adults 65+ years from $58.00 to $60.00
Please access our TMC website to view the price changes for all other consultations and our non-funded clinical services. These price changes will be uploaded onto our website on Friday 1 August.
Payment Policy Review
To enable our medical centre to provide a sustainable and clinically responsive service to our patients and community we have reviewed our Pricing and Payment Policy.
1. Patients are required to pay for their appointment at the time of their consultation.
2. Patients who do not turn up for their appointment or do not provide two hours’ notice to cancel their appointment will receive an invoice for their scheduled appointment.
In respect of the increasing demand for clinical consultations it is important patients who cannot attend their appointments provide two hours’ notice to enable us to offer other patients the opportunity to access healthcare services.
3. Patients who are more than 5 minutes late for their appointment will be required to make another appointment and will be invoiced for the missed appointment.
4. We understand our patient population and community is also finding the current economic climate challenging. Therefore, we can support patients who are having difficulties paying their account to set up a payment plan.
5. To remind patients of their outstanding accounts we send monthly Statements. Outstanding accounts paid by the 20th of the month have the statement fee credited to their account.
6. Patients are required to pay outstanding accounts of $150.00 that are more than 90 days overdue within 10 days of receiving their statement.
If this account is not paid within the 10 days, we will consider referring the outstanding account to a Debt Collecting Agency. If this debt recovery option is taken, patients will be invoiced the debt recovery costs. If the debt continues to be unpaid and there is no payment plan in place, we will consider recommending our patient finding an alternative medical care provider.
7. Titirangi Medical Centre Ltd bank account number is 12-3100-0201858-00.
When making an on-line payment please include your NHI number and/or the invoice number to ensure the payment is allocated to the correct patient account.
Thank you once again for choosing TMC as your healthcare provider. Don’t hesitate to contact us if you have any questions and/or concerns regarding the changes in our consultation/services fee’s and/or our account payment processes.
Warm Regards
TMC clinical and administrative teams
Accepting New Patients - Temporarily on hold
Dear Patients of Titirangi Medical Centre (TMC),
Thank you for your commitment to our medical centre and to those in our community who have and/or who are considering enrolling in our medical centre.
Please assured we are committed to supporting our local community in providing an accessible healthcare service. Hence, we opened our doctors’ books to facilitate new enrolments. However, due to recent changes in our resources that have been affected by extended leave provision, we will be temporarily closing our books.
Subsequently, we will be unable to accept any new enrolments at this time. We will notify our community when we are able to open our doctors’ books and accept new enrolments. Many thanks for your understanding.
Warm Regards
The TCM clinical and administrative team
Registered Nurse Phone Line Service
Dear Patients of Titirangi Medical Centre (TMC),
Thank you for choosing Titirangi Medical Centre as your preferred medical care provider. We appreciate the privilege supporting our patients to navigatewe their healthcare needs and achieving positive health outcomes.
Hence, we hope our patients can understand it has been difficult to make the decision to temporarily remove the Registered Nurse Phone Line Service due to the increasing demand for patient facing clinical services. Please be assured we will keep our patients informed when the nurses phone line service has been reinstated.
In the interim we advise our patients who would like to consult our Registered Nurse to contact our Medical Receptionist to book a phone or an in person consultation with our Registered Nurse.
It is our hope this change in service won’t cause our patients any significant inconvenience.
Please do not hesitate to contact our Medical Receptionist if you would like to clarify the process of contacting our Registered Nurse for a consultation either by phone or in person.
Thank you once again for choosing TMC...
Warm Regards,
TMC clinical and administrative team
Online Booking Appointments via Health365 Portal
Thank you for utilizing our Health365 patient portal to book an appointment with your doctor. To protect the health and wellbeing of our patients and staff, we request patients who have an infectious illness (respiratory, gastroenteritis, contagious viral infections such as chicken pox, etc) to call our receptionist team on 817 8069 to make an appointment held in our dedicated external space that has the capacity to contain potential infectious illnesses. For additional protection, please wear a face mask in this clinical setting.
Please note if a patient books an appointment online who presents with a respiratory and/or gastroenteritis or any other infectious illness they will need to reschedule and pay for the original appointment.
To make an online booking please click on the available slot. Our 15-minute appointment allows our doctors to attend to one main health concern. If you would like a consultation for additional health issues, please make a double appointment.
Adult first appointments will require an extended appointment – one with our Registered Nurse and following a double appointment with the Doctor.
For Drivers License Assessments please contact our receptionists to arrange an appointment with one of our Nurse Prescribers.
To provide a patient centred and responsive service, we require patients to provide two hours’ notice if they are not able to attend their booked appointments, otherwise a Did Not Attend (DNA) fee applies.
To book appointments via Health365 please click here.
Flu Vaccines
It's that time of year again, flu season has started. Ministry of Health recommends all patients from 6 months and older to have them. It is free for the most vulnerable in our population - those over 65 years old and with specific serious medical illnesses. Please book in to get it done. There will be a charge of $35 if you are not eligible for a free flu vaccine.
Fee update
It is with regret that TMC would like to advise you of some changes to our fees that you may notice moving forward from 1st October 2024, in line with other medical centres.
Along with other businesses and medical centres, we are struggling with significantly increasing costs. As we are sure many of you will be aware, the government is not increasing our funding sufficiently meaning we are forced to look at ways of trying to cover the lack of funding so our medical centre can continue to operate.
Up until now, many of the services we provide, in particular spending an increasing amount of time on medical administration and advice outside of booked appointments, have not been charged for.
Moving forward, we will be implementing charges for this work.
Some examples of this include:
- Referral letters completed outside of the consultation
- Phone or email health advice from your GP
- Phone or email health advice from your nurse (please note you can view your results on Health365. Please discuss with reception if you are not signed up)
- Follow-up work handed over from other health professionals such as from specialist appointments or hospital discharges
- Follow-up of test results by your nurse or GP
- Paperwork such as reports, medical certificates outside of the consultation
In addition, you will notice clinical staff charging correctly for extended consultation time taken (noting a single consultation is 15 minutes and only one problem or two small problems).
It is a last resort for us to have to increase the services that we charge for. We know households are struggling with increased costs of living.
We strongly encourage you to write to our minister of health, Dr Shane Reti and your local MP to express your concern with the inadequate funding of primary care which means we have to increase fees we change in order to keep our practice open.
We appreciate your support of our hardworking staff
Repeat prescriptions
As directed by Medical Council of New Zealand Good prescribing practice - doctors must review all prescriptions on a regular basis to ensure the prescription remains appropriate. This means that all patients must be reviewed at least annually, sometimes more frequently, for all prescription medication. Please do not be offended if you are requested to make an appointment for your repeat prescription renewal - it is to ensure safe prescribing.
Portacom clinic
If you have any fever, runny nose, cough, sore throat, rash, diarrhoea or vomiting please tell staff and you will be booked in the portacom clinic. Please wear a mask to your appointment.
Phone consults
Phone consults are available if you do not need to come into the medical centre for examination. For any consult requiring an examination (e.g. listening to the chest, examination of an abdomen) you will be required to be seen in person. Please talk to reception if you are unsure if your appointment needs to be in person or over the phone. Standard fees apply for all phone consults.
